At Meow Nail Supply, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied with a product, we are here to help. Please read our return policy below for details on how to return your items.

Eligibility for Returns

  • Time Frame: You have 7 days from the date of purchase to return an item.
  • Condition: To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
  • Used items, as well as items not in their original condition, may not be eligible for a refund or exchange.
  • Receipt or Proof of Purchase: Please provide the receipt or proof of purchase when initiating a return.

Non-Returnable Items

Certain items are not eligible for return, including:

  • Sale or clearance items
  • Used or opened nail polishes, gels, and other liquid products
  • Items marked as non-returnable or final sale

Return Process

  1. Contact Us: Before returning an item, please contact our customer service team at meownailsupply@gmail.com or +1 (267) 551-9349 to obtain a Return Authorization (RA) number.
  2. Packaging: Securely package the item(s) you are returning, including the original packing slip and a note with your RA number.
  3. Shipping: You are responsible for paying the shipping costs for returning your item(s). We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
  4. Inspection: Once we receive your return, we will inspect the item(s) to ensure they meet our return policy criteria.
  5. Refunds Processing: If your return is approved, we will process your refund within [5-7] business days of receiving the returned item(s). The refund will be issued to the original method of payment.
  6. Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  7. Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items that are not in their original condition, damaged, or missing parts).
  8. Exchanges: If you need to exchange an item for a different product, please contact our customer service team to arrange the exchange. Exchanges are subject to product availability. If the item is out of stock, we may issue a refund instead.
  9. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately at meownailsupply@gmail.com or +1 (267) 551-9349. We will arrange for a replacement or a refund at no additional cost to you.

Thank you for shopping at Meow Nail Supply. We appreciate your business and are committed to providing you with the best possible shopping experience.